In today's marketplace, competition is fierce. Companies must strive to distinguish themselves on price, product quality, and service.

To surpass your competitors, you must seize the opportunity to increase market share by consistently delivering the service experience that your customers expect.

Ascent Research Associates is committed to providing you with a highly effective, customized Mystery Shopping Program to enable you to meet the expectations of your current and potential customers.

The Bottom Line: You can only manage what you can measure.

Our Goal: To arm you, the small to midsize business operator, with the same arsenal of service measurement tools as your larger competitors. YOU are our priority.

For the past 10 years, our experienced team of consultants has developed successful mystery shopping programs for Fortune 500 companies. Combining these consultants' breadth of experience, we can design a customized solution that helps you increase your profits through the consistent delivery of excellent customer service.

Learn more about our services.

As the operator of a small or midsize business, your actions impact the bottom line faster and harder than your larger competitors. You need a mystery shopping program that gives you a competitive advantage. Get the most out of every decision made, every action taken.

If you expect:

• A high quality mystery shopping program that rivals what your large competitors have, AND
• The same level of attention that a Fortune 500 company commands, AND
• Guaranteed satisfaction – or your money back,
  
  

  then Ascent is the right choice for you.

Ascent serves small and midsize businesses exclusively, so you benefit from:

• Our expert team of customer experience management consultants. Our highly experienced consultants collaborate with you to develop a service measurement program that suits your needs, a program that gets results — satisfied customers, motivated employees and more profits.
  
  
• A dedicated Ascent research team. Your mystery shopping program is assigned to a dedicated team, comprised of an account manager, quality assurance specialists, and a core of mystery shoppers. Each account manager acts as your primary point of contact and is extensively trained in customer experience management methodology, standing ready to assist you in making your mystery shopping program a success.
  
  
• Our network of certified mystery shoppers. Each mystery shopper in our network has several years of experience and is fully certified in industry-standard observational research practices. We pride ourselves on our rigorous mystery shopper recruitment process and on our systematic approach to quality assurance.
  
  
• Our proprietary eXcelerator™ system. Built on a solid understanding of customer experience management concepts, eXcelerator provides you with a full suite of robust web-based tools, giving your organization — from the CEO to the store manager — real-time metrics that help you identify strengths and opportunities for improvement in the application of your customer experience strategy — and all at the click of a mouse.