Ascent Research is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal data when you use our website or purchase our products.
We may collect the following information:
Personal Data: Name, email address, phone number, shipping/billing address, institution name, and payment details (processed securely via encrypted channels).
Technical Data: IP address, browser type, device information, and cookies.
Order History: Products purchased, invoices, communication records, and warranty claims or product support records.
Your data is used to:
Process orders, shipments, and payments.
Provide customer support and respond to inquiries.
Improve our website, products, and services.
Comply with legal obligations (e.g., export controls, tax regulations).
Send marketing communications (only with your consent; opt-out anytime).
*We do not sell or rent your data to third parties.
We may share your data with:
Service Providers: Shipping carriers (e.g., FedEx), payment processors (e.g., American Express), and IT support, all under strict confidentiality agreements.
Legal Authorities: If required by law (e.g., customs, regulatory compliance).
Other affiliates: For order processing and customer service.
We use cookies to:
Enhance website functionality (e.g., shopping cart).
Analyze traffic via tools like Google Analytics (anonymous data only).
You can disable cookies in your browser settings, but some site features may not function properly.
We implement:
Encryption: SSL/TLS for all data transmissions.
Access Controls: Limited to authorized personnel.
Regular Audits: To protect against breaches.
*Despite these measures, no method of online transmission is 100% secure
For customers outside our primary operating region:
Personal data may be transferred to and processed in countries such as the European Union member states. All international data transfers comply with applicable data protection laws, including implementation of GDPR Standard Contractual Clauses (SCCs) where required.
Depending on your location, you may:
Access, correct, or delete your personal data.
Withdraw consent for marketing communications.
Request data portability or restrict processing.
*To exercise these rights, contact us at info@ascentresearch.com.
We retain your data:
For orders: As required by tax/commercial laws (typically 7-10 years).
For marketing: Until you unsubscribe or request deletion.
We may update this policy periodically. The latest version will always be posted here with a revised "Last Updated" date.
For privacy-related questions or requests:
Email: info@ascentresearch.com
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